FAQ

Do you ship overseas?

At the moment we only ship within the U.K and Europe. We are working on bringing our sponges to the rest of the World ASAP! We want everyone to use a sustainable natural sea sponge over plastic.

How long will it take to get my order?

It depends on where you are. Orders placed within the U.K and Europe will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Why does my box say Amazon on it?

We have an amazon store here that harbors some of our inventory. We occasionally use them to fulfill orders as they have great shipping times. We constantly ship our products in recycle boxes so please expect any variety of box.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@honeycombseaco.com and we’ll take you through the process.

Why is my order arriving at different times?

Just like Amazon we have different suppliers who send parcels out on our behalf. This means that sometimes one large order will have items coming from more than one supplier. Nothing to worry about!

What's in your newsletter?

Once added to our subscription list you’ll be sent updates, exclusive offers, and much more!

Are your products sustainable?

Absolutely! We want to ensure that our products generate as little waste as possible. Regulation requires that a certain quality of packaging is used in shipping. Our shipping bags (for example) degrade 14x faster than traditional single use bags making them 100% compostable.

Can I return my product?

Yes, we do accept returns for up to 30 days after purchase. We ask that the package is unopened/ un-used. Once we have received the product you will be notified via email and issued a full refund (excluding shipping) immediately!